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Payment

What methods of payment do you take?

We take several different credit and debit cards, Mastercard, Visa, Solo, Switch,Visa Debit and Visa Electron.

My card keeps being declined?

Your card may be declined for a few different reasons, please see below for an explaination.
- Invalid post code: The post code you entered on the billing address at checkout doesnt match that of the card. Please check the post code is correct or contact your bank and confirm the address details.
- Invalid security code: The 3 digit security code you entered may be incorrect, please check the card and make sure you have entered the right code.
- Invalid house number: Please double check your billing address is correct, alternatively contact your bank and confirm the address details.
- Invalid card number: Please double check your card number is correct, and remove all spaces when submitting.
- Invalid 3d-secure password: Please check that you have entered the correct password for your card.

What is the Card Security Code that you ask for on the payments page?

For Visa and Mastercard the Card Security code is a 3 digit code printed on the signature strip on the back of the credit card. The value will be the last 3 digits of the printed number at the top of the signature strip. The number at the top of the signature strip will in most cases be the full credit card number followed by the card security code but in some cases only the last 4 digits of the card number followed by the card security code may be shown. For American Express, the code is a four digit number on the front of the card above the account number. This code helps us to confirm that the person using the card has it in front of them, as the code is never held or written anywhere else.