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Delivery & Returns Policy


Online shopping is fast and fun, but we know it can often be a hassle when you need to send something back. If you purchase a 99p Collect+ label at checkout then returning an item couldn’t be easier.
Just label your parcel and drop it off at a time and place that suits you! 

• 1. Wrap & label your item and take the parcel to any collect+ store.
• 2. The store will give you a receipt with an online tracking code.
• 3. Your return is collected and processed.

Where is my nearest shop? Over 4,500 local shops offer Collect+ services from early until late, 7 days a week and more are opening every month!
Enter your town or postcode

Note: All returns will be processed and completed within 14 days. 


Standard delivery (Royal Mail Tracked 48) and handling is £3.50 irrespective of the number of items ordered (UK mainland/standard only). Delivery outside the UK mainland will require an extra charge. UK delivery takes between 2-3 working days via Royal Mail.

Please bear in mind that you may receive items in separate packages at separate dates and times, this is because we ship from multiple locations and it is not always possible to group items together within one package.

Delivery is £6.99 per item for the following countries: Jersey and Guernsey. Delivery is £9.99 per item for the following countries: Ireland (Republic Of), Belgium, Luxembourg, Netherlands, Denmark, France, Germany and Monaco. Delivery is £19.99 per item for the following countries: Italy, Spain, Greece and Portugal. Delivery is £24.99 per item for the following countries: Hungary, Lithuania, Poland, Finland, Czech Republic, Austria, Norway, San Marino, Slovakia, Slovenia, Sweden and Switzerland. Your goods will be shipped via Parcel Force EuroPriority and is trackable online. We endeavour to deliver the goods you have offered to purchase within 7-12 working days from the receipt of your offer.

Customs charges: Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and can't let you know how much they'll be. Policies vary from country to country so it would be a good idea to check your local customs for more info.

You can choose to have your order delivered to one of our stores for collection at a time that is suitable for you. This service is free of charge, but please phone us on 0800 635 0021 for this service. Most orders made before 1.00pm, Monday to Friday are dispatched the same day.